We do not bill our patients’ insurance directly. However we provide all the necessary documentation on each receipt for our clients to self bill their insurance companies. Many of our patients successfully self bill and Health Savings Account and Flexible Spending Account cards are readily accepted as well. Be sure to give your insurance company a call to see if you can use your benefits at Melrose.

It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs safely. It is also important to list any allergies so the therapist is aware if he/she needs to use a different oil or lotion during the session.

Tipping is NEVER expected. We hope all of our clients prioritize their finances for self-care and come in more often instead of feeling pressure to tip. It is NOT expected. However, if you feel your therapist was extra exceptional, you are more than welcome to show your appreciation by leaving a tip.

For our therapists and patients safety, we keep the front door locked when our therapists are in session and no one is in the lobby. If you arrive more than 15 minutes early it is likely all our staff are in session, but some one will be with you shortly. We apologize for this inconvenience and appreciate your understanding and patience!

Your late arrival will require that your therapist end the session at the scheduled time, meaning your session will unfortunately be shorter that day.   We have reserved this time for you, and only you, and have other people scheduled after your time.

Cancellations or changes to your appointment can be made online by signing in to your account, by using our Melrose app, or by phone at (509) 460-2187

Cancellations or Rescheduling within 24 hours of your appointment will be subject to our Cancellation Policy.

Your appointment time is reserved exclusively for you. Late cancellations and missed appointments leave our therapists with time that is difficult to refill on short notice.

To help us provide reliable scheduling for all guests while fairly compensating our team, the following policy applies:

• Appointments canceled with less than 24 hours' notice will be charged 100% of the scheduled service.

• Appointments rescheduled with less than 24 hours' notice may be eligible for a reduced fee of 50% of the scheduled service, at Melrose Massage's discretion.

We understand that emergencies and unforeseen circumstances can occur. If an emergency prevents you from keeping your appointment, please contact us as soon as possible. Exceptions may be made at management's discretion.

Thank you for helping us respect the time of both our therapists and other guests.